Nirvigo
Tasman Health Group

Internal assistant and appointment coordination for clinic operations

Nirvigo designed an internal assistant and appointment coordination system to help clinic staff answer process questions and manage patient scheduling workflows more efficiently.

Client
Multi-location clinic operations group
Industry
Healthcare operations
Project
Appointment workflow and internal knowledge assistant
Primary service
AI Automation & Agentic AI

Suggested metrics for mock layout — placeholder/demo numbers.

30 SOP categories organized

Staff query assistant prototype in 5 days

Appointment workflow MVP in 4 weeks

40 percent faster internal process lookup

The challenge

What needed solving

Tasman Health Group had multiple locations with different staff members handling appointments, doctor schedules, patient instructions, and internal SOPs. New staff needed help understanding procedures, and appointment coordination was manual.

The team wanted to:

  • Better internal SOP access
  • Faster staff onboarding
  • Appointment coordination dashboard
  • Common question assistant
  • Secure access controls
  • Human review for sensitive workflows
Nirvigo approach

Nirvigo built a guarded internal AI assistant and workflow dashboard focused on operational support, not medical diagnosis.

  1. 01Mapped staff workflows and SOP documents.
  2. 02Created a controlled internal knowledge base.
  3. 03Built an AI assistant for process-related questions.
  4. 04Created appointment workflow screens.
  5. 05Added role-based access.
  6. 06Added logging and review mechanisms.
Solution built

What shipped

  • Internal SOP assistant
  • Appointment coordination dashboard
  • Staff onboarding knowledge base
  • Role-based access
  • Admin review logs
  • Cloud deployment
Tech stack

Tools used in this build

  • Next.js
  • Python/FastAPI
  • PostgreSQL
  • Vector database
  • Cloud hosting
  • Role-based access control
  • Monitoring logs
The internal assistant helped our staff find process information quickly while keeping sensitive decisions with humans.

Dr. Olivia Sinclair

Director of Operations, Tasman Health Group

Do not imply that the assistant provides medical advice, diagnosis, or treatment recommendations. Position it strictly as an internal operations and process assistant.

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